SportSync is a new online portal for sport management and information sharing. It is a key enabler to develop capabilities and capacity for the Sport Eco-system that serve the entire sporting pathway; providing a comprehensive range of features adaptable for different user groups such as Coaches, Athletes, Sports Participants and National Sports Associations.

SportSync will enable visible, accessible & reliable data for informed and objective data driven decision making; and be a game-changer for performance analysis, operational efficiency and management and enhancing sport community engagement.

• Athlete profile management.
• Coach profile management.
• Organisation profile management.
• Cashless payment mode for renewal fees.
• Application and membership tracking.

If you have an ActiveSG membership account, you may use the same login details to login to SportSync.
If you do not have an ActiveSG membership account, you may sign up here. There are 2 ways to sign up for an ActiveSG membership account:

• with your NRIC/Mobile number.
• with your Singpass/Corppass details.

You can register in SportSync by logging in with your myActiveSG. Hover on “Login as Individual User” and choose the option with which you would want to log in. You can choose Singpass if you had used Singpass to sign up for myActiveSG account.

The athlete/coach can login to SportSync using myActiveSG account.

Click on the register in the home page. Follow the instructions and register on myActiveSG. On successful registration on myActiveSG , you will be guided to register into SportSync. After this registration, you can directly use your myActiveSG credentials to access SportSync.

This indicates that you may have an existing ActiveSG account. Click on 'Forgot Password', on the ActiveSG member sign in page: https://members.myactivesg.com/auth?redirect=%2Fprofile

Once you have reset your password, return to sportsync.sg and sign in with your ActiveSG account. For ease of subsequent access to SportSync, we strongly advise that you activate your SingPass for SportSync sign in. If you are still encountering issues with your ActiveSG account, please send your queries to helpme@iappsasia.com.

A coach/athlete can change the password in myActiveSG page.

The NSA users should use the “For Business users” login option and login using the Singpass credentials.

Send your query or issue here: https://www.sportsync.sg/App/Login/Contact. Select 'Technical Issues' from the drop-down menu. In your query, provide:

• The specific sign in issue that you have encountered.

• Upload any relevant screenshots or screen recordings, where required.

Yes, your contact details are extracted from the myActiveSG account, so when the contact details are updated in myActiveSG, they will be updated in SportSync.

SportSync works best with following browsers such as Chrome (65.0.3325.181), Firefox (59.0), and Safari(11.0.3).

The SportSync account is free. However, the terms and conditions for NROC memberships remains the same hence please visit our website for more information.

You may contact ActiveSG at 31292992 from 07:00 to 22:00 (Mon – Sun) for login issues.

Yes, you can. You can still register for an individual participant account even if you already have an existing Organisation User account.

Both you (child) and parent will have to register for your own respective ActiveSG accounts first.

Then you (child) will have to register for a SportSync account. The system will require you (child) to input parent / guardian’s name and email address as per registered in ActiveSG. (Parent / Guardian’s email must be different from child’s email registered in the SportSync system).

Parent / Guardian will check his/her email and click on the link to activate your (child) account.

For parent to activate the child account, please follow the below mentioned steps:

1. Parent / Guardian clicks on the link received through the parent’s email. (Please check the Spam folder if email is not available in the inbox).
2. Parent / Guardian clicks on the link and login using parent’s own login details for SportSync. (Parent cannot login with the child’s SportSync login details)
3. Parent / Guardian clicks on the Task present in the dashboard and accept.
4. Parent / Guardian logouts.
5. Child logins using child’s own login details into SportSync.
6. Child should be able to access the SportSync account now.

Yes, you should retain your current ActiveSG login details to be able to access your existing records in the ActiveSG / SportSync account. Please login in to your existing ActiveSG account (that is still registered with FIN) using your mobile number / email address, and update your details with your new NRIC number. Please DO NOT create a new ActiveSG SportSync account.

Sport Singapore created the NROC in 2004 to raise the standard and professionalism of sports coaching in Singapore. It serves to ensure minimum technical qualification of sport coaches, that practicing coaches continue to improve and that coaches provide a safe environment for their athletes.

A provisional membership category was introduced in January 2017 to allow coaches to participate in academic, educational and professional development activities to improve their coaching practice as they work towards completing all requirements of full NROC membership.

Through NROC, Sport Singapore aims to give recognition to coaches who have been certified and deemed competent by a national body. Doing so also allows the public to have easy access to qualified coaches.

The following table illustrates the differences:

SportSync does not replace NROC – it is a portal that facilitates membership application process for NROC, among other benefits.

All applications must be submitted online. For step-by-step guidance, please refer to the User Manual for NROC. If you experience technical issues with the online portal, please print screen and submit the error message to noc@planet1world.com.

If you need any assistance other than technical issues, please get in touch via the contact page (select NROC policy) with your full name, date of birth, details of your request and contact email / number. One of our officers will get in touch with you.

No, the old NROC account login details cannot be used for SportSync. To login to SportSync, you are required to have an ActiveSG membership account, or Singpass.

Please approach the respective helpdesk for login issues:

Updating of certifications and employment pass can now be done online via SportSync. Please login, then navigate to "My Profile". For updating of Certifications, please click on "My Certifications", and for employment pass, please click on "Personal Particulars" and update your current residential status in Singapore. You would be able to upload supporting documents under these sections. You may refer to our guide (Standard First Aid or Employment Pass) for step-by-step instructions.

Enrolment criteria for NROC is outlined under Table 1. With the required certifications, registration for NROC membership can be done on an individual basis through SportSync using SingPass or ActiveSG account (account registration is free). Once logged in, please navigate to “NROC Membership” where to submit an online application. Please refer to our webpage for more details on the application process.

Table 1: Enrolment criteria for NROC

Please ensure that you have minimally uploaded the following documents under the Certifications - General Certifications section:

1. Standard First Aid (SFA) (not the same as CPR+AED)
2. Values and Principles in Sport (VPS), OR SG-Coach Theory

Please make sure you have uploaded all certifications and according to what they are named. If so, we encourage you to submit your application first. You can then write in to us via this contact page (select NROC Policy) to request for us to review your application.

Once your application is approved, you will receive an email to inform you on your successful application/renewal. You may log in via SportSync to view your e-Card. Please kindly note that there will be no physical logbook and membership card. 

1. Login to SportSync (using either ActiveSG or SingPass).
2. From the top left corner menu, click on ‘NROC membership’ to expand, followed by ‘View NROC membership’.
3. Click on your NROC Membership (selected sport);
4. Click on the orange e-card logo.

You may refer to our guide for step-by-step instructions. 

Criteria for renewal is outlined below. With the required certifications and documents, please login to SportSync and navigate to “NROC Membership” to submit an online application. Please refer to our webpage for more details on our renewal policies. You may refer to our guide for step-by-step instructions.

                                                 Renewal criteria for NROC (Full members only)

• Valid Standard First Aid (SFA) and AED Certificate (under an accredited training provider)
• Valid Employment Pass (for non-Singaporean coaches)
• Supporting documents to demonstrate fulfilment of CCE Education and Practice hours (see this link)
• S$60 renewal fee (payable online)

As long as you have obtained all certifications required for full membership, please login and update your records at SportSync, then navigate to “NROC Membership” to submit an online application.

This is a database for the public to search for all NROC coaches (link here), and it shows limited information about the profiles of coaches who maintain an active NROC membership. Please log in to SportSync regularly and make sure your profile is up to date.

By default once you obtain your membership, your profile would be published on the myActiveSG “Find a Coach” Profile page (this link) along with these information that you provided: Name, Nationality, Gender, Email Address, Coaching Zone.

For coaches who do not wish to display their membership profile, please make sure you do this: From “My Profile”, under Personal Particulars, uncheck “Make profile visible on online public database”.

Please login to SportSync and ensure the following:

• You have an NROC membership that is active. You can see this under “My Profile”
• From “My Profile”, under Personal Particulars, you have checked “Make profile visible on online public database”

If any changes were made to the above, please allow between 24 to 48 hours for your profile to be published.

If you still do not see your profile online, please write in via this contact page with the following details:

1. Full Name
2. Last 4 digits of NRIC
3. Mobile/ Email

Please login via members.myactivesg.com or login to the ActiveSG mobile app using your ActiveSG account to update your mobile number/ email address there. Once you’ve updated, please then login to SportSync to verify that changes have been updated.

Here’s a quick overview:

These are some examples of activities that you can do to earn CCE hours:

By staying on our mailing list, you would be informed regularly on the latest CCE activities available. For details on CCE, please click here.

At the moment, CCE logbooks can be issued to all NROC coaches if they wish to continue keeping track of their learning and development this way. There is no real need to maintain the logbook as coaches are expected to update their CCE records directly in SportSync before renewing their membership.
Nevertheless, all CCE records should be accompanied with an endorsement from the respective coordinators where applicable, e.g., the training provider (for education), or the employer (for practice).

You can record CCE learning hours from self-guided learning activities such as watching or reading coaching-related materials, or even conversations with coaches related to coaching, as long as you record any reflection on what you’ve learnt. Each completed reflection activity earns you 1 CCE hour, and please remember a minimum of 12 hours’ worth of attendance-based or course-based CCE is still required.

For more information regarding self-guided learning such as reflection examples and templates, click here.

Take a look at some of the other options below:

After you complete any learning activity, please upload any screenshots of your course completion (e.g. e-certificate), or record and upload any reflection from your learning (self-guided), or online via SportSync (www.sportsync.sg) under your CCE section of your coach profile, so that we can award you the CCE hours accordingly. You would need to have an ActiveSG account (registration can be done in SportSync itself) or SingPass in order to login to SportSync.

You may refer to our guide for step-by-step instructions. 

For technical assistance related to SportSync or ActiveSG:

Please write in via the contact page (select NROC Policy) with the following details:

• Full Name
• Last 4 digits of NRIC
• Mobile/ Email

Please refer to https://www.sportsingapore.gov.sg/athletes-coaches/coaches-corner/national-registry-of-coaches

Please write in via our contact page here (select NROC Policy) with your questions and contact details. One of our officers will get in touch with you.

spexCarding is the entry point into the national sport development system. The key purpose of carding is to provide support and resources to help athletes realise their potential to represent Singapore and win medals at the Major Games (Olympic, Asian, Commonwealth, South East Asian and Para equivalents) and Major Championships (Asian, World and Para equivalents).

All athletes must be nominated by their respective National Sports Associations (NSAs). The NSA will access and make application on your behalf if you have met the carding criteria.

Please follow the video user guides:

·       To create a SportSG-ED account with your existing ActiveSG account: https://www.youtube.com/watch?v=VDCeOSPZ2-E

·       To create a SportSG-ED account with a new ActiveSG account: https://www.youtube.com/watch?v=QxOGlmJd8BA

This indicates that you may have an existing ActiveSG account. Click on 'Forgot Password', on the ActiveSG member sign in page: https://members.myactivesg.com/auth?redirect=%2Fprofile

Once you have reset your password, return to sportsync.sg and sign in with your ActiveSG account. For ease of subsequent access to SportSync, we strongly advise that you activate your SingPass for SportSync sign in. If you are still encountering issues with your ActiveSG account, please send your queries to helpme@iappsasia.com.

Send your query or issue here: https://www.sportsync.sg/App/Login/Contact. Select 'Technical Issues' from the drop-down menu. In your query, provide:

·       The specific sign in issue that you have encountered.

·       Upload any relevant screenshots or screen recordings, where required.

In improving the ease of your access to this platform, we are pleased to inform you that the Single-Sign On (SSO) function has been successfully created and enabled.

Please note that your login page for SportSG-ED, will no longer be via sportsg-ed.csod.com. The login to SportSG-ED shall be through the URL sportsync.sg.

The new login method is similar. Login to SportSync using your ActiveSG account, click on the SportSG-ED link and you can access the SportSG-ED website directly. You may refer to this video guide to help you with the new login method: https://www.youtube.com/watch?v=K_Waa4ix4i0

Login to SportSync using your ActiveSG account, click on the SportSG-ED link and you can access the SportSG-ED website directly. You may refer to this video guide to help you with the new login method: https://www.youtube.com/watch?v=K_Waa4ix4i0

If you do not have an ActiveSG account, please create a SportSG-ED account with a new ActiveSG account by following this video guide: https://www.youtube.com/watch?v=QxOGlmJd8BA

Checked that you have completed the previous topic or module. Some modules and topics must be completed in sequential order. There should be an indication that you have completed the topic / module.

Ensure that you have allowed the 'pop-ups and redirects' in your web browser settings.

You may also try to sign-out and sign-in again.

Use the search engine and enter the key words of the e-learning. If you are still unable to find the course, contact your NSA administrator.

Sign out and the sign-in again to SportSG-ED. Restart your laptop / device you are using. If it persists, send your query or issue to alight.csod.support@alight.com.

In your email, provide:

·       Your Sportsync ID.

·       The specific issue that you have encountered.

·       Any relevant screenshots or screen recordings, where required.

Follow the video user guide here for the steps to download your certificate:

https://www.youtube.com/watch?v=-f3ljpLJSuo

Ensure that you have completed all learning objects in the curriculum, including an online evaluation, where provided. All learning objects are compulsory requirements to be completed before you are able to obtain the certificate.

For courses with face-to-face sessions (i.e. SG-Coach Theory Level 1, VPS) or exams, your attendance is marked in the system by your trainers, and upon verification and successful completion of assignments or exams, your certificate will only be ready after a certain period of time. This includes the NSAs' full integration programmes. You may have to wait for some time for the certificate email to be sent to you before you can download your certificate on the SportSG-ED website.

Send your query or issue to alight.csod.support@alight.com.

In your email, provide:

·       Your Sportsync ID.

·       The specific issue that you have encountered.

·       Any relevant screenshots or screen recordings, where required.

Please send your query to alight.csod.support@alight.com.

In your email, provide:

·       Your Sportsync ID.

·       The specific issue that you have encountered.

·       Any relevant screenshots or screen recordings, where required.