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FAQ

Q
What is SportSync?
A

SportSync is a new online portal for sport management and information sharing. It is a key enabler to develop capabilities and capacity for the Sport Eco-system that serve the entire sporting pathway; providing a comprehensive range of features adaptable for different user groups such as Coaches, Athletes, Sports Participants and National Sports Associations.

SportSync will enable visible, accessible & reliable data for informed and objective data driven decision making; and be a game-changer for performance analysis, operational efficiency and management and enhancing sport community engagement.

Q
What are the new functions of SportSync?
A
  • Athlete profile management.
  • Coach profile management.
  • Organisation profile management.
  • Cashless payment mode for renewal fees.
  • Application and membership tracking.
Q
How can an athlete/coach login to SportSync?
A

The athlete/coach can login to SportSync using myActiveSG account.

Q
How can I get a myActiveSG account?
A

Click on the register in the home page. Follow the instructions and register on myActiveSG. On successful registration on myActiveSG , you will be guided to register into SportSync. After this registration, you can directly use your myActiveSG credentials to access SportSync.

Q
How do I change my login password in SportSync?
A

A coach/athlete can change the password in myActiveSG page.

Q
What login should the NSA (organisation) users use?
A

The NSA users should use the “Login as Corporate User” option and login using the CorpPass credentials.

Q
How do I obtain a login account in SportSync?
A

You can register in SportSync by logging in with your myActiveSG. Hover on “Login as Individual User” and choose the option with which you would want to log in. You can choose SingPass if you had used SingPass to sign up for myActiveSG account.

Q
Can I change my contact details later after registration?
A

Yes, your contact details are extracted from the myActiveSG account, so when the contact details are updated in myActiveSG, they will be updated in SportSync.

Q
What version of browser should I use?
A

SportSync works best with following browsers such as Internet Explorer (11), Chrome (65.0.3325.181), Firefox (59.0), and Safari(11.0.3).

Q
Do I have to pay to sign up for a SportSync account?
A

The SportSync account is free. However, the terms and conditions for NROC memberships remains the same hence please visit our website for more information.

Q
How do I sign up for a SportSync account?
A

If you have an ActiveSG membership account, you may use the same login details to login to SportSync.
If you do not have an ActiveSG membership account, you may sign up here. There are 2 ways to sign up for an ActiveSG membership account:

  • with your NRIC/Mobile number.
  • with your SingPass details.

Q
Who can I contact if I have problems logging into SportSync?
A

You may contact ActiveSG at 6594 1388 from 07:00 to 22:00 (Mon – Sun) for login issues.

Q
Can I sign up as an individual participant even though I have a CorpPass account with the organisation?
A

Yes, you can. You can still register as an individual participant account even if you already have an existing CorpPass account with the organisation.

Q
I am under 18 years old. How can I get my parent / legal guardian to give consent for me to start a Sportsync account?
A

You (child) will have to register for a SportSync account. The system will require you (child) to input parent / guardian’s name and email address. (Parent / Guardian’s email must be different from child’s email registered in the SportSync system).

Parent / Guardian will check his/her email and click on the link to activate your (child) account.

For parent to activate the child account, please follow the below mentioned steps:

  1. Parent / Guardian clicks on the link received through the parent’s email. (Please check the Spam folder if email is not available in the inbox).
  2. Parent / Guardian clicks on the link and login using parent’s own login details for SportSync. (Parent cannot login with the child’s SportSync login details)
  3. Parent / Guardian clicks on the Task present in the dashboard and accept.
  4. Parent / Guardian logouts.
  5. Child logins using child’s own login details into SportSync.
  6. Child should be able to access the SportSync account now.
Q
What is NROC?
A

Sport Singapore created the NROC in 2004 to raise the standard and professionalism of sports coaching in Singapore. It serves to ensure minimum technical qualification of sport coaches, that practicing coaches continue to improve and that coaches provide a safe environment for their athletes.

A provisional membership category was introduced in January 2017 to allow coaches to participate in academic, educational and professional development activities to improve their coaching practice as they work towards completing all requirements of full NROC membership.

Through NROC, Sport Singapore aims to give recognition to coaches who have been certified and deemed competent by a national body. Doing so also allows the public to have easy access to qualified coaches.

Q
What is the difference between provisional and full membership?
A

The following table illustrates the differences:

Provisional MemberFull Member
Enrolment Criteria
  • Valid Standard First Aid (SFA) Certificate
  • Values and Principles in Sport (VPS)
  • Valid SFA including CPR+AED Certificate
  • NCAP/ SG-Coach Theory and Technical, OR Integrated Certification
  • Basic Sport Science (BSS) (optional for NCAP Theory holders)
Q
Does SportSync replace NROC?
A

SportSync does not replace NROC – it is a portal that facilitates membership application process for NROC, among other benefits.

Q
What about my old NROC online account details – can I use them to login to SportSync?
A

No, the old NROC account login details cannot be used for SportSync. To login to SportSync, you are required to have an ActiveSG membership account, or Singpass.

Q
I keep getting the error that my NROC application does not meet any of your requirements. How do I resolve this?
A

Please ensure that you have minimally uploaded the following documents under your Coaching Certifications:

  • Standard First Aid (SFA) (not the same as CPR+AED)
  • Values and Principles in Sport (VPS), OR SG-Coach Theory
Q
SportSync says I am eligible for a certain coach level (e.g. provisional), but I think I am eligible for higher level. What should I do?
A

Please make sure you have uploaded all certifications and according to what they are named. If so, we encourage you to submit your application first. You can then write in to us via https://www.sportsync.sg/app/Login/Contact to request for us to review your application.

Q
Will my NROC membership profile be shown on SportSync to the public?
A

The following fields would be displayed on the myActiveSG “Find a Coach” Profile page:

For coaches who do not wish to display their membership profile, please ensure the following:

  • From “My Profile”, under Personal Particulars, you have unchecked “Make profile visible on online public database”.
Q
What is the Find A Coach page on myActiveSG?
A

This is a database for the public to search for all NROC coaches, and it shows limited information about your profile. The Find A Coach page will be enhanced to show more details about you so as to profile your coaching portfolio better, by drawing data from SportSync. Please log in to SportSync regularly and make sure your profile is up to date.

Q
How do I ensure my NROC membership profile is shown on ActiveSG Find A Coach page? / I’ve been trying to check my profile online, but I can’t find myself! How can I allow people to see my profile on the online website?
A

Please login to SportSync and ensure the following:

  • You have an NROC membership that is active. You can see this under “My Profile”
  • From “My Profile”, under Personal Particulars, you have checked “Make profile visible on online public database”

If any changes were made to the above, please allow between 24 to 48 hours for your profile to be published.

If you still do not see your profile online, please write in via https://www.sportsync.sg/app/Login/Contact with the following details:

  1. Full Name
  2. Last 4 digits of NRIC
  3. Mobile/ Email
Q
I had a valid NROC membership, but I do not see my NROC membership on SportSync. What should I do?
A

Please write in via https://www.sportsync.sg/app/Login/Contact with the following details:

  • Full Name
  • Last 4 digits of NRIC
  • Mobile/ Email
Q
How do I access the e-card for my NROC membership?
A

You may wish to access your NROC membership e-card via logging in to SportSync (using either ActiveSG or SingPass). From there, click on ‘NROC membership’ followed by ‘View NROC membership’.

1. Click on box (refer to screenshot below);

2. From there, click on e-card logo (take picture/screenshot) for reference.

Q
Can I submit my application in person?
A

All applications must be submitted online. For step-by-step guidance, please refer to the User Manual for NROC. For guidance over the phone, please call 6723 6726. If you experience issues with the online portal, please print screen and submit the error message to sportsgsupport.sg3d@planet1world.com.

If you need any other assistance, please email sport_coaching@sport.gov.sg with details of your request and contact email / number. One of our officers will get in touch with you.

Q
[For existing NROC coaches] If I update my Continuing Coach Education records here, do I still need to maintain my logbook?
A

At the moment, CCE logbooks can be issued to all NROC coaches if they wish to continue keeping track of their learning and development this way. There is no real need to maintain the logbook as coaches are expected to update their CCE records directly in SportSync before renewing their membership.

Nevertheless, all CCE records should be accompanied with an endorsement from the respective coordinators where applicable, e.g., the training provider (for education), or the employer (for practice).

Q
How do I update my Standard First Aid / Employment Pass for my NROC profile?
A

Updating of certifications and employment pass can now be done online via SportSync. Please login to www.sportsync.sg using your ActiveSG account or SingPass account in order to do so.

Q
I’d like to update my email address, but I am unable to change it via SportSync. I keep clicking yet it is not allowing me to change it. How do I change it?
A

Please login via members.myactivesg.com or login to the ActiveSG mobile app using your ActiveSG account to update your email address there. Once you’ve updated your email, please then login to SportSync to verify that changes have been updated.

Q
Is my NROC membership ready yet? How long will the delivery process take?
A

Once your application is approved, the approximate time for the delivery of the NROC membership kit will take about 2 to 3 weeks. You may log in via SportSync to check on your application status and confirm that your mailing address is entered correctly.

If you wish to self-collect your NROC membership kit, please email your request directly via sport_coaching@sport.gov.sg.

Q
I’ve encountered login issues while using SportSync! Please help.
A

Please approach the respective helpdesk for login issues:

Area of EnquiryHelpdesk Details
Login issues with ActiveSG helpme@iappsasia.com
6594 1388
07:00 – 22:00 (Mon – Sun)
Q
I’d like to know what are the requirements for NROC membership? / How can I go about applying for the membership?
A

Enrolment criteria for NROC is outlined under Table 1. With the required certifications, registration for NROC membership can be done on an individual basis through SportSync using SingPass or ActiveSG account (account registration is free). Once logged in, please navigate to “NROC Membership” where to submit an online application. Please refer to our webpage for more details on the application process.

Table 1: Enrolment criteria for NROC

Provisional MemberFull Member
  • Valid CPR+AED Certificate
  • NCAP / SG-Coach Theory and Technical, OR Integrated Certification
  • Basic Sport Science (BSS) (optional for NCAP Theory holders)
Q
How do I renew my membership?
A

Criteria for renewal is outlined below. With the required certifications, please login to SportSync and navigate to “NROC Membership” to submit an online application. Please refer to our webpage for more details on the renewal process.

Renewal criteria for NROC (Full members only)

  • Valid Standard First Aid (SFA) and AED Certificate (under an accredited training provider)
  • Valid Employment Pass (for non-Singaporean coaches)
  • Supporting documents to demonstrate fulfilment of CCE Education and Practice hours (see this link)
  • S$60 renewal fee (payable online)
Q
How do I upgrade my membership?
A

As long as you have obtained all certifications required for full membership, please login and update your records at SportSync, then navigate to “NROC Membership” to submit an online application.

Full Member
  • Valid CPR+AED Certificate
  • NCAP / SG-Coach Theory and Technical, OR Integrated Certification
  • Basic Sport Science (BSS) (optional for NCAP Theory holders)
Q
What are the CCE Requirements?
A

Here’s a quick overview:

NROC Level Min. Coaching Practice Hours Min. Coaching Education Hours
Attendance CCE Hours Self-Guided CCE Hours
Level 1 (Coach) 15 12 Not more than 3
Level 2 (Senior Coach) 36 12 Not more than 12
Level 3 (Master Coach) 70 12 Not more than 18
Q
How do I fulfil the CCE requirements?
A

These are some examples of activities that you can do to earn CCE hours:

Coaching Practice Hours Coaching Education
Attendance Self-Guided
Coaching an individual / team at any level Attending SG Coach Theory Levels 1 to 3 * Watching coaching related videos
Centralised Training for athletes Attending SG Coach Technical Levels 1 to 3 * Reading coaching related books, magazines and journal articles
Mentoring other coaches Attending Elite Performance Level courses * Conversation with coaches related to coaching
Understudying a senior coach Attending CCE courses by SportSG, NSA & other sporting organisation
Assisting a national or senior coach Lecturing at coaching related courses, seminars or workshops to coaches
Introducing new methods or improving methods of coaching Presentation of papers in sport conferences and seminars
Contributing published articles in coaching journals, newsletter or other relevant publications * Other educational activities not covered by attendance based activities (do check with us)

By staying on our mailing list, you would be informed regularly on the latest CCE activities available. For details on CCE, please click here.

Q
What is Self-Guided Learning?
A

You can record CCE learning hours from self-guided learning activities such as watching or reading coaching-related materials, or even conversations with coaches related to coaching, as long as you record any reflection on what you’ve learnt. Each completed reflection activity earns you 1 CCE hour, and please remember a minimum of 12 hours’ worth of attendance-based or course-based CCE is still required.

For more information regarding self-guided learning such as reflection examples and templates, click here.

Q
I still have trouble fulfilling CCE learning requirements. Help!
A

Take a look at some of the other options below:

SkillsFuture Courses
Earn Up to 10 CCE hours per course for completion of any courses listed under the following ‘Areas of Training’ in the SkillsFuture Course Directory:
  1. Advertising, Sales and Marketing
  2. Business Management
  3. Community and Social Services
  4. Education and Training
  5. Language Skills
  6. Leadership & People Management
  7. Sports
All of the courses listed are eligible for SkillsFuture funding, and please choose courses best suited for your learning needs.
1. For queries on course details such as fees payable – please contact the respective training providers directly;
2. For matters related to SkillsFuture Credit and funding (e.g. eligibility, claim submission and reimbursement procedures) – contact SkillsFuture Singapore via their online feedback portal or call 6785 5785 (available during Mondays to Fridays, 8.30am to 5.30pm only).
ULeap Mobile Learning Application
ULeap (Learning Enabled through Active Participation) is a mobile application that enriches learning communities through courses delivered in bite-size and trending discussions. Each module has reading resources with discussion or quizzes and it will not take longer than 15 minutes to complete. Completion of any 3 modules earns you 1 CCE hour.

Download link for ULeap app:

Please capture screenshots of completion in the ULeap application > click “Profile” > click “Learning History” > capture screenshot.
Free Online Courses

There are many online resources available such as the following:

Alison.com Online Courses (CCE hours varies according to the course completed. Please check with us)

International Olympic Committee’s Athlete Learning Gateway (Completion of each IOC online course (with Certificate of Achievement as proof) earns you 1 CCE hour.)

Q
How do I record CCE learning hours?
A

After you complete any learning activity, please upload any screenshots of your course completion (e.g. e-certificate), or record and upload any reflection from your learning (self-guided), or online via SportSync (www.sportsync.sg) under your CCE section of your coach profile, so that we can award you the CCE hours accordingly. You would need to have an ActiveSG account (registration can be done in SportSync itself) or SingPass in order to login to SportSync.

For technical assistance related to SportSync or ActiveSG:

Area of EnquiryHelpdesk Details
Login issues with ActiveSG helpme@iappsasia.com
6594 1388
07:00 – 22:00 (Mon – Sun)
Technical issues with SportSync other than login https://www.sportsync.sg/app/Login/Contact
6723 6726
08:30 – 17:00 (Mon – Fri)
(Excluding Public Holidays)
Q
How come my CCE requirements are slightly more than what I expect?
A

This could be due to a technical glitch if your previous membership had been indicated as more than 3 years. If you notice that your membership period is longer than 3 years, please report to the helpdesk.

Q
I still have questions?
A

Please email sport_coaching@sport.gov.sg with your questions and contact details. One of our officers will get in touch with you.

Q
What is Sport Excellence Carding (spexCarding)?
A

spexCarding is the entry point into the national sport development system. The key purpose of carding is to provide support and resources to help athletes realise their potential to represent Singapore and win medals at the Major Games (Olympic, Asian, Commonwealth, South East Asian and Para equivalents) and Major Championships (Asian, World and Para equivalents).

Q
I am an athlete. How can I apply to be supported under the spexCarding programme?
A

All athletes must be nominated by their respective National Sports Associations (NSAs). The NSA will access and make application on your behalf if you have met the carding criteria.

Q
Do I have to resubmit all my data to SportSync? What will happen to my athlete profile in iCAN (information system for Coaches, Athletes and NSAs?
A

No, you do not have to as the athlete’s details will be imported to SportSync which will replace the old online portal – iCAN. Please login to SportSync to check your data and complete / update your data.

Q
I have my iCAN online account details – can I use them to sign in to SportSync?
A

No, the old iCAN account login details are invalid on SportSync. To login to SportSync – users are required to have an ActiveSG membership account.